Cebi International S.A., the mother company of the group based on the same premises as Cebi Luxembourg S.A., is currently looking for a Service Desk Officer Trainee for its IT department.
Your Mission:
The Service Desk Trainee provides first-line technical support to end-users, ensuring timely resolution of IT-related issues. This role involves assisting users with hardware, software, and network-related concerns, managing service requests, and maintaining IT systems to ensure operational efficiency.
Your Responsabilities:
User Support & Issue Resolution:
- Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
- Assist users with troubleshooting hardware, software, and network issues.
- Provide guidance on system usage, applications, and IT best practices.
Incident Management & Documentation:
- Log, categorize, and track incidents and service requests in the ticketing system.
- Escalate complex issues to senior IT support staff when necessary.
- Maintain accurate records of reported issues and their resolutions.
System & Application Support:
- Support the installation, configuration, and maintenance of IT hardware and software.
- Assist in managing user accounts, permissions, and access rights.
- Provide basic support for enterprise applications and collaboration tools.
IT Infrastructure & Maintenance:
- Assist in monitoring IT systems and infrastructure for potential issues.
-Support routine maintenance tasks, updates, and patches.
-Contribute to IT asset management and inventory tracking.
Training & Development:
- Stay updated with IT policies, procedures, and security protocols.
- Participate in training sessions to enhance technical and customer service skills.
- Collaborate with the IT team to improve service desk processes.
Your Profile:
Qualifications & Skills:
- Bachelor’s degree or professional training in IT, Computer Science, or a related field.
- Strong problem-solving and analytical skills.
- Basic knowledge of operating systems (Windows) and MS 365 productivity software.
- Familiarity with IT support tools, ticketing systems, and remote support solutions.
- Excellent communication skills and a customer-oriented mindset.
- Ability to work in a team and adapt to a fast-paced IT environment.
Experience, knowledge and skills:
- Ability to work under pressure, meet deadlines and deal with unforeseen and urgent issues.
- Capable of driving changes in a fast-evolving environment.
- Open-minded and solution oriented.
- Able to learn and understand new technologies.
- Accurate, flexible and reliable.
- Enthusiastic team player in a cross disciplinary environment, you have also an excellent interpersonal and communication skills, both written and oral, and you like to support the end-users.
Languages:
- Fluent in French and English (spoken and written)
Sz1
