Cebi International S.A., the mother company of the group based in the same premises as Cebi Luxembourg S.A., is looking for a motivated and customer-oriented IT Service Desk Engineer Trainee for its IT department.
The IT Service Desk Engineer Trainee will be the first point of contact for employees and clients, providing essential technical support and troubleshooting in a fast-paced, international environment. The trainee will assist in:
Your Mission:
- First-Line Support: Act as the primary contact for users experiencing IT-related issues (hardware, software, network), via phone, email, or in-person.
- Incident Management: Record and manage all incidents and service requests in the ticketing system, ensuring timely and accurate documentation.
- Troubleshooting: Diagnose and resolve technical issues related to desktop systems, mobile devices, printers, networks, and software applications.
- Escalation: Escalate complex issues to the appropriate technical teams (second/third-line support) when necessary.
- User Management: Support user onboarding and offboarding processes, including account creation, permissions, and IT equipment setup.
- Monitoring: Monitor system performance, network connectivity, and security alerts, taking immediate action when required.
- Hardware Support: Provide basic hardware support, including installation, maintenance, and troubleshooting of PCs, laptops, printers, and other peripherals.
- Documentation: Maintain detailed records of IT issues and resolutions to ensure knowledge sharing within the team.
- Training: Provide users with training and support for common IT tools and applications.
- Compliance: Ensure adherence to company policies and procedures regarding IT security and data protection.
Your Profile:
-
Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
-
Knowledge of Windows operating systems and smartphones.
-
Familiarity with Active Directory, MS 365 environment, and network troubleshooting (DNS, DHCP, VPN).
-
Basic understanding of ITIL processes (certification is a plus).
-
Experience with remote desktop support tools and ticketing systems (e.g., Remedy ITSM, GLPI).
-
Strong communication skills in both English and French (German and/or Luxembourgish is a plus).
-
Excellent problem-solving abilities with a customer-centric mindset.
-
Ability to work independently and as part of a team.
-
High level of organizational skills and attention to detail.
-
Willingness to learn continuously and maintain a positive attitude.
Why Joining Us ?
-
International Environment: Work with a diverse team in a dynamic and fast-paced environment.
-
Shared Goals and Success: The team's spirit is reinforced when everyone understands that success is a shared responsibility. Recognizing achievements, both big and small, motivates the team to continue performing at a high level.
-
Work-Life Balance: Flexible working hours and the possibility of remote work when applicable.
sz1
